Privacy policy
Privacy Policy
Last updated: August 2, 2026
Maison Pivoine operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as our customer, with a personalized shopping experience (the “Services”). Maison Pivoine is a Shopify-powered store, and Shopify provides us with the e-commerce platform that enables us to offer these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the way your personal information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with you.
Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, or bank account information, payment details, transaction information, payment method, payment confirmation, and other payment-related information.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including the products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
- Communications, including information you provide when contacting our customer service team.
- Device information, including your browser, device, network connection, IP address, and other unique identifiers.
- Usage information, including information about how and when you access or interact with our Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information to us.
- Automatically through our Services, including through your device, cookies, and similar technologies.
- From our service providers, when they collect or process information on our behalf.
- From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving Our Services
We use your personal information to:
- process payments;
- fulfill orders;
- manage returns and exchanges;
- remember your preferences;
- maintain your account;
- arrange shipping;
- provide customer support;
- allow you to leave reviews;
- personalize your shopping experience;
- recommend products that may interest you.
Marketing and Advertising
We may use your personal information to send you promotional emails, SMS messages, or other marketing communications, and to display advertisements about our products on our website or on third-party websites based on your interactions with our Services.
Security and Fraud Prevention
We use personal information to verify your identity, provide a secure shopping experience, detect and prevent fraud, investigate suspicious activity, protect our Services, and comply with legal obligations.
If you create an account, you are responsible for keeping your login credentials confidential.
Communicating with You
We use your information to respond to your questions, provide customer support, send order updates, and maintain our relationship with you.
Legal Compliance
We may use your personal information to comply with applicable laws, legal proceedings, court orders, law enforcement requests, or to enforce our Terms of Use and other policies.
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties, including:
- Shopify, our e-commerce platform provider;
- payment processors;
- shipping and logistics providers;
- IT, cloud hosting, analytics, and customer support providers;
- marketing and advertising partners;
- government authorities or regulatory bodies where required by law.
We do not sell your personal information.
Our partners process your information in accordance with their own privacy policies and applicable laws.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes certain personal information in order to provide and improve the Services.
Information you submit through our website may be shared with Shopify and certain third-party providers, some of whom may be located outside your country of residence.
To improve our business, we may also use Shopify features that combine information collected from your interactions with our store, Shopify, and other Shopify merchants.
For more information about how Shopify processes your personal information and the privacy rights available to you, please visit:
Third-Party Websites
Our Services may contain links to websites or online services operated by third parties.
We are not responsible for the privacy practices, content, or security of those websites.
We encourage you to review the privacy policies of any third-party website before providing personal information.
Children's Privacy
Our Services are not intended for children who have not reached the age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we may delete the information where appropriate.
Security and Retention of Your Information
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to:
- manage your account;
- fulfill orders;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements and policies.
Your Rights and Choices
Depending on your place of residence, you may have the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- receive a copy of your personal information;
- request that your information be transferred where applicable;
- unsubscribe from marketing communications at any time.
To learn more about how Shopify processes your personal information and your available rights, please visit:
We will not discriminate against you for exercising your privacy rights.
Where required by law, we may verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details provided below.
Depending on where you live, you may also have the right to file a complaint with the appropriate privacy or data protection authority.
International Data Transfers
Your personal information may be transferred to, stored, or processed outside your country of residence.
Where required by applicable law, appropriate safeguards will be implemented to protect your personal information during such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.
The most recent version will always be available on this page, and the Last Updated date will be revised accordingly.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights, please contact us:
Maison Pivoine
Email:
info@maisonpivoine.com
Phone:
+1 (780) 531-2810
Address:
8985 Émile-Nelligan Street
Saint-Léonard, Quebec H1R 3C5
Canada
Contact Page:
https://maisonpivoine.com/pages/contact