Return and Exchange Policy

Last updated: August 6, 2026

At Maison Pivoine, your satisfaction is our priority. If an item does not meet your expectations, you may request a return or exchange in accordance with the conditions outlined below.

Return Window

You may request a return or exchange within 14 days of the delivery date of your order.

Requests submitted after this period may not be eligible.

Eligibility Conditions

To be eligible for a return or exchange, the item must:

be new and unworn;
be unwashed;
be in its original condition;
have all original tags attached;
be returned in its original packaging, when applicable.

A valid proof of purchase will be required.

Items returned without prior authorization will not be accepted.

Before returning an item, please contact our customer service team at info@maisonpivoine.com. The return address and instructions will be provided once your request has been approved.

The customer is responsible for securely packaging returned items until they are received by Maison Pivoine.

Exchanges

Exchanges are accepted for another item or colour, subject to stock availability at the time your request is processed.

If the requested product is no longer available, Maison Pivoine may, depending on the circumstances, offer a refund or store credit.

Return shipping costs associated with an exchange are the responsibility of the customer, unless the exchange is due to an error by Maison Pivoine or the receipt of a damaged, defective, or incorrect product.

Items Not Eligible for Return or Exchange

For hygiene reasons or due to the nature of certain products, the following items are considered final sale and cannot be returned or exchanged:

Undercaps
Ninja undercaps
Sleeves
Silk scarves
Sale or clearance items
Gift cards

Damaged, Defective, or Incorrect Items

We encourage you to inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within a reasonable period following delivery so that we can assess the situation and provide an appropriate solution.

When a return is due to an error by Maison Pivoine or a damaged, defective, or incorrect product, return shipping costs will be fully covered by Maison Pivoine.

Return Method and Fees

Returns must be made by mail.

Unless the return is due to an error by Maison Pivoine or a damaged, defective, or incorrect product, return shipping costs are the responsibility of the customer.

Maison Pivoine does not charge any restocking fees for eligible returns.

We recommend using a tracked shipping service so that the delivery of your return can be confirmed.

Return Processing

Returns are processed in the order in which they are received.

Once your package has been received, our team will inspect the returned items to ensure they meet the conditions outlined in this policy.

You will receive an email informing you whether your return has been approved or declined.

Refunds

Once a return has been received, inspected, and approved by Maison Pivoine, the refund will be issued to the original payment method used for the purchase.

The refund will be processed by Maison Pivoine within a maximum of 10 business days following approval of the return.

Please note that once Maison Pivoine has issued the refund, additional time may be required for the funds to appear in your account. This processing time depends on your financial institution or card issuer.

Unless the return is due to an error by Maison Pivoine or a damaged, defective, or incorrect product, original shipping charges and return shipping costs are non-refundable.