Shipping policy

Shipping Policy

Last updated: August 2, 2026

At Maison Pivoine, we are committed to preparing and shipping every order with the utmost care. This Shipping Policy outlines our processing times, shipping methods, shipping fees, and the responsibilities applicable to every order.

Shipping Areas

Maison Pivoine currently ships across Canada.

Orders are prepared in Quebec and delivered to the shipping address provided at checkout, provided that the address is serviced by our shipping carriers.

Processing Times

Orders are generally prepared and shipped within 1 to 3 business days after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or statutory holidays.

During periods of high order volume, such as promotions, collection launches, or holiday seasons, additional processing time may be required. If significant delays are expected, we will make every effort to notify you as soon as possible.

Delivery Times

Delivery times vary depending on your province or region.

Estimated delivery times are generally as follows:

Quebec: 1 to 5 business days
Ontario: 2 to 6 business days
Other provinces and territories: 3 to 10 business days

These delivery times are estimates only and may vary due to the shipping carrier or circumstances beyond our control.

Shipping Fees

Shipping fees are automatically calculated at checkout based on the delivery destination and the products ordered.

The exact shipping cost will be displayed before you confirm your purchase.

Where applicable, any free shipping offer will be clearly indicated on our website and at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your shipping information and a tracking number, when provided by the shipping carrier.

It is your responsibility to track your shipment using the information provided.

Shipping Address

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Please verify your name, address, postal code, and contact information before completing your purchase.

Maison Pivoine cannot be held responsible for delays, additional charges, or failed deliveries resulting from an incorrect, incomplete, or inaccurate shipping address provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at info@maisonpivoine.com. We will do our best to update your shipping information before your order is dispatched; however, we cannot guarantee that changes will be possible.

Lost, Damaged, or Incomplete Shipments

We recommend inspecting your order as soon as it is delivered.

If your package is lost, damaged, or if an item is missing or incorrect, please contact us as soon as possible at info@maisonpivoine.com.

We will work with the shipping carrier to assess the situation and provide an appropriate solution in accordance with our policies.

Packages Returned to Maison Pivoine

A package may be returned to Maison Pivoine for reasons including:

An incorrect or incomplete shipping address;
Refusal of delivery;
The recipient's prolonged absence;
Failure to collect the package within the carrier's required time frame.

In these situations, we will contact you to determine the best solution.

Additional shipping fees may apply if the package must be shipped a second time.

If you choose to cancel your order after the package has been returned, your refund will be processed in accordance with our Return & Exchange Policy. Shipping charges already incurred are non-refundable unless the return is the result of an error by Maison Pivoine.

Delivery Delays

Although Maison Pivoine makes every effort to ensure prompt delivery, delays may occur due to circumstances beyond our control, including:

Weather conditions;
High shipping volumes;
Carrier service interruptions;
Force majeure or other unforeseen events.

Maison Pivoine cannot be held responsible for such delays. However, our team will be happy to assist you and answer any questions regarding your shipment.