Terms of service
Terms of Use
Last updated: August 2, 2026
Welcome to Maison Pivoine.
These Terms of Use ("Terms") govern your access to the website www.maisonpivoine.com, as well as all products, services, features, and content offered by Maison Pivoine.
By accessing, browsing, or making a purchase through our website, you agree to be bound by these Terms of Use and our Privacy Policy, available at:
https://maisonpivoine.com/policies/privacy-policy
If you do not agree to these Terms of Use, please do not use our website or Services.
Maison Pivoine reserves the right to modify these Terms at any time. Any changes will become effective immediately upon publication on this page. It is your responsibility to review these Terms periodically to stay informed of any updates.
ARTICLE 1 – WEBSITE ACCESS AND CUSTOMER ACCOUNT
To use certain features of our website or place an order, you may be required to create a customer account or provide certain personal information, including your name, email address, shipping address, and payment information.
You agree to provide accurate, complete, and up-to-date information.
You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
Maison Pivoine reserves the right to suspend or terminate any customer account in the event of fraudulent, abusive, or unauthorized use or any violation of these Terms of Use.
Use of our website is restricted to individuals who have reached the age of majority in their province or territory of residence or who have obtained the consent of a parent or legal guardian.
ARTICLE 2 – PRODUCTS
Maison Pivoine makes every effort to present its products as accurately as possible.
However, colors, textures, and overall appearance may vary slightly depending on your screen settings, lighting conditions, or manufacturing processes.
Product photographs, videos, and descriptions are provided for informational purposes only and do not constitute a guarantee of exact visual accuracy.
We reserve the right to:
- modify product descriptions;
- correct typographical errors;
- remove products from sale at any time;
- limit purchase quantities;
- permanently discontinue products without prior notice.
All offers are valid while supplies last.
ARTICLE 3 – ORDERS AND PAYMENT
Any order placed through our website constitutes an offer to purchase.
An order is considered accepted only after Maison Pivoine has sent an order confirmation email.
We reserve the right to refuse, cancel, or limit any order, including in the following situations:
- suspected fraud;
- incomplete or invalid payment information;
- product unavailability;
- pricing or display errors;
- violation of these Terms of Use.
Prices are displayed in Canadian dollars (CAD), unless otherwise stated.
Applicable taxes and shipping fees are calculated before final payment.
Payments are processed securely through our payment partners. Maison Pivoine never stores your complete credit card information.
Purchases made through our website are also subject to our Return & Exchange Policy, available at:
https://maisonpivoine.com/policies/refund-policy
ARTICLE 4 – PRICING
All prices displayed on our website are subject to change without prior notice.
Promotions, discounts, and special offers are valid only for the period specified and cannot be applied retroactively.
Despite our best efforts, pricing or description errors may occasionally occur.
In such cases, Maison Pivoine reserves the right to:
- correct the error;
- cancel the order;
- issue a full refund if payment has already been received.
Displayed prices may not include applicable sales taxes or shipping charges, which are calculated during checkout.
ARTICLE 5 – SHIPPING AND DELIVERY
Maison Pivoine currently ships its products to the destinations available during the checkout process.
Orders are generally prepared and shipped within 1 to 3 business days, unless otherwise stated on our website or during periods of high order volume.
Delivery times provided at checkout are estimates supplied by shipping carriers and may vary depending on the destination, weather conditions, carrier delays, customs procedures, or other circumstances beyond Maison Pivoine's control.
Once an order has been handed over to the carrier, Maison Pivoine cannot be held responsible for delays, loss, or damage caused by the carrier. However, our team will gladly assist you with carrier claims whenever possible.
If your order arrives damaged, incomplete, or is not delivered within a reasonable timeframe, please contact us as soon as possible at:
For additional information regarding shipping fees, delivery times, shipping destinations, and shipping procedures, please consult our Shipping Policy:
https://maisonpivoine.com/policies/shipping-policy
ARTICLE 6 – INTELLECTUAL PROPERTY
All content available on the Maison Pivoine website, including but not limited to text, product descriptions, photographs, videos, images, logos, graphics, icons, layouts, visual elements, designs, trademarks, and any other published content, is the exclusive property of Maison Pivoine or is used under appropriate authorization.
These materials are protected by applicable intellectual property laws, including Canadian copyright and trademark laws.
No part of this website may be reproduced, copied, distributed, modified, published, uploaded, sold, or otherwise exploited without the prior written consent of Maison Pivoine.
Use of our content is authorized solely for personal and non-commercial purposes.
Unauthorized use may result in legal action.
ARTICLE 7 – THIRD-PARTY SERVICES AND TOOLS
Our website may use or integrate third-party services, applications, or tools, including Shopify, payment processors, shipping providers, analytics services, and other technology partners.
These services are governed by their own terms of use and privacy policies.
Maison Pivoine has no control over these third-party services and cannot be held responsible for their availability, functionality, or content.
Your use of these services is entirely at your own risk.
ARTICLE 8 – LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
These links are provided solely for your convenience.
Maison Pivoine does not necessarily endorse the content of these websites and is not responsible for their accuracy, policies, business practices, or any damages resulting from their use.
We encourage you to review the terms and privacy policies of each website before making a purchase or providing personal information.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
Maison Pivoine's online store is hosted by Shopify Inc., which provides the technological infrastructure required to operate our online store.
However, all products offered on this website are sold directly by Maison Pivoine.
Any purchase agreement is concluded exclusively between you and Maison Pivoine.
Shopify acts solely as the platform provider and is not responsible for the products sold, their quality, delivery, warranties, refunds, or customer service provided by Maison Pivoine.
ARTICLE 10 – PERSONAL INFORMATION
Maison Pivoine places great importance on protecting your privacy and personal information.
The personal information we collect is used solely for processing your orders, improving our services, communicating with you, and complying with our legal obligations.
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy, available at:
https://maisonpivoine.com/policies/privacy-policy
Because our online store is powered by Shopify, certain personal information may also be processed by Shopify and its partners in accordance with their own privacy policies.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
ARTICLE 11 – REVIEWS, COMMENTS, AND USER-GENERATED CONTENT
If you publish a review, comment, photograph, or other content on our website or platforms, you grant Maison Pivoine a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, adapt, or distribute such content for business and promotional purposes.
You represent that you own all necessary rights to the content you publish.
You also agree not to publish content that is:
- defamatory;
- abusive;
- discriminatory;
- fraudulent;
- misleading;
- obscene;
- unlawful;
- infringing upon the rights of others.
Maison Pivoine reserves the right to remove any inappropriate content without prior notice.
ARTICLE 12 – ERRORS AND ACCURACY OF INFORMATION
Although we make every effort to ensure the accuracy of the information published on our website, occasional typographical errors, inaccuracies, or omissions may occur regarding:
- product descriptions;
- prices;
- promotions;
- product availability;
- delivery times;
- shipping fees.
Maison Pivoine reserves the right to correct such errors at any time, with or without prior notice.
If a significant error affects an order that has already been placed, we will contact you to offer an appropriate solution, including modifying or cancelling the order and issuing a full refund where applicable.
ARTICLE 13 – PROHIBITED USES
You agree not to use our website or Services to:
- violate any applicable law or regulation;
- infringe upon the intellectual property rights of Maison Pivoine or any third party;
- transmit false or misleading information;
- distribute viruses, malware, or any other harmful code;
- interfere with the operation of the website or attempt unauthorized access;
- engage in fraudulent activities or compromise the security of the website;
- use robots, automated software, scraping tools, or any technology designed to copy, collect, or reproduce website content without Maison Pivoine's prior written consent;
- use the website for unauthorized commercial purposes or to resell our products without our consent.
Maison Pivoine reserves the right to suspend or permanently terminate access to the website for anyone who violates these Terms of Use, without prior notice or liability.
ARTICLE 14 – SUSPENSION AND TERMINATION
Maison Pivoine reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate your access to the website or your customer account if we believe that you have violated these Terms of Use, any applicable law, or if your use of the website may cause harm to Maison Pivoine, its customers, or third parties.
Termination of your access will not affect any rights or obligations that arose before the termination date, including outstanding payments, confirmed orders, or provisions of these Terms that are intended to survive termination.
ARTICLE 15 – DISCLAIMER OF WARRANTIES
The website, its content, and the products and services offered by Maison Pivoine are provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, Maison Pivoine does not guarantee that:
- the website will always be available or uninterrupted;
- the website will be free of errors, viruses, or other harmful components;
- the information published will always be accurate, complete, or up to date;
- the products will fully meet every customer's personal expectations.
Because some jurisdictions do not allow certain warranty exclusions, these limitations may not apply in full to every customer.
ARTICLE 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Maison Pivoine shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from the use of, or inability to use, our website, products, or Services.
This limitation includes, but is not limited to, loss of revenue, profits, data, business interruption, delivery delays beyond our control, technical failures, and damages resulting from the use of third-party websites or services.
In all cases, Maison Pivoine's total liability relating to any claim arising from an order shall not exceed the amount actually paid by the customer for the products concerned.
Nothing in these Terms of Use is intended to limit any rights granted to consumers under the mandatory laws of Quebec or Canada.
ARTICLE 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Maison Pivoine, its officers, employees, partners, suppliers, and representatives from any claims, actions, damages, losses, liabilities, costs, or expenses, including reasonable legal fees, arising from:
- your use of the website;
- your violation of these Terms of Use;
- your violation of any applicable law;
- your infringement of the rights of any third party.
This obligation survives the termination of your use of the website.
ARTICLE 18 – SEVERABILITY
If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect to the fullest extent permitted by law.
ARTICLE 19 – NO WAIVER
Failure by Maison Pivoine to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right.
Any right or remedy provided under these Terms shall remain fully enforceable even if not exercised immediately.
ARTICLE 20 – ENTIRE AGREEMENT
These Terms of Use, together with the policies published on our website, constitute the entire agreement between you and Maison Pivoine regarding your use of our website and Services.
The following policies form an integral part of these Terms:
Privacy Policy
https://maisonpivoine.com/policies/privacy-policy
Return & Exchange Policy
https://maisonpivoine.com/policies/refund-policy
Shipping Policy
https://maisonpivoine.com/policies/shipping-policy
These documents replace all previous versions, communications, or agreements relating to the same subject matter.
ARTICLE 21 – MODIFICATIONS TO THESE TERMS OF USE
Maison Pivoine reserves the right to modify, update, or replace these Terms of Use at any time to reflect changes in its business activities, legal or regulatory requirements, or other operational needs.
The most recent version will always be available on this page.
Any changes become effective immediately upon publication unless otherwise required by law.
By continuing to use our website or Services after changes have been published, you agree to the revised Terms of Use.
Where required by law, we will take reasonable steps to notify our customers of significant changes.
ARTICLE 22 – GOVERNING LAW
These Terms of Use, as well as any separate agreement under which Maison Pivoine provides its products or Services, shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the applicable federal laws of Canada.
Any dispute relating to these Terms of Use or to the use of our website shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec.
Nothing in these Terms of Use shall deprive consumers of any rights granted to them under mandatory consumer protection laws applicable in Quebec or Canada.
ARTICLE 23 – HEADINGS
The headings used throughout these Terms of Use are provided solely for convenience and ease of reference.
They shall not be interpreted as limiting, modifying, or otherwise affecting the meaning or interpretation of the provisions that follow.
ARTICLE 24 – FINAL PROVISIONS
These Terms of Use are drafted in French. An English version may be made available for informational purposes only. In the event of any inconsistency between the different language versions, the French version shall prevail, subject to applicable laws.
Failure by Maison Pivoine to enforce any provision of these Terms of Use shall not constitute a waiver of that provision or of any other rights.
If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall remain valid and enforceable to the fullest extent permitted by law.
These Terms of Use constitute the official version published by Maison Pivoine and replace any previous versions.
ARTICLE 25 – CONTACT INFORMATION
If you have any questions regarding these Terms of Use, an order, or any of our products or Services, please contact our Customer Service team:
Maison Pivoine
Website
https://maisonpivoine.com
Mailing Address
8985 Émile-Nelligan Street
Saint-Léonard, Quebec H1R 3C5
Canada
Phone
+1 (780) 531-2810
Quebec Enterprise Number (NEQ)
1182034687
GST Number
787729375 RT0001
QST Number
1233721511 TQ0001
Customer Service Hours
Monday to Friday
9:00 a.m. to 6:00 p.m. (Montreal Time)
Our team will make every effort to respond to your request as promptly as possible during business hours.
Last updated: August 2, 2026